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YC-backed startup, common KAM title, mid-level (3–5yrs) and Bangalore location increase candidate competition.
Marketplace and creator-management skills plus mandatory Bengali fluency reduce cross-industry transferability.
Explicit 3–5 years requirement, mandatory Bengali fluency, and platform/account experience raise shortlisting strictness.
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Own relationship management and growth of astrologers on the AstroLokal platform to improve their engagement, retention, and consultation quality.
Monitor and analyze key performance metrics to identify underperforming accounts and implement improvement strategies.
Collaborate with cross-functional teams to ensure astrologers comply with platform policies and maximize revenue and user experience.
Bachelor's degree in Business Administration, Management, Marketing, or related field.
3–5 years experience in Key Account Management, Client Success, Account Management, Customer Success, Client Servicing, or Business Development.
Fluency in Bengali and English (reading, writing, speaking) is mandatory.
Experience with CRM tools, performance tracking dashboards, and advanced Excel/Google Sheets skills.
Experienced in managing and growing creator or service provider accounts on digital platforms.
Strong analytical skills focused on performance metrics and capability to drive account improvement plans.
Skilled in stakeholder management, conflict resolution, and coordinating across teams for operational compliance and quality enhancement.