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Metro location, generalist operations role and broad requirements create high candidate competition.
Skills transferable across industries but regulated payments experience increases relevance.
No strict years or certifications but fintech/regulatory experience preferred, so moderate filtering.
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Provide timely, clear, and professional support to customers primarily via email and text-based channels, managing inquiries from initial contact to resolution.
Perform basic operational and compliance-related tasks such as Fraud detection, Customer Due Diligence (CDD) Onboarding, and Screening following structured processes and escalate issues as necessary.
Contribute to continuous improvement efforts in Operations by identifying process, communication, and workflow enhancements while managing multiple tasks in a high-volume environment.
Experience in a customer-facing role preferably within financial services, fintech, payments, technology, operations, customer support, or another regulated environment.
Proficiency in supporting customers through email, live chat, ticketing systems, or other text-based channels with strong written and verbal communication skills in English.
Ability to follow structured operational and compliance processes with strong attention to detail and judgement to identify anomalies or issues requiring escalation.
Work Experience Required: Not explicitly mentioned in the JD.
Operates effectively in fast-paced, high-volume, and cross-functional operational environments requiring multitasking and prioritization.
Comfortable balancing compliance-related accuracy and judgment with delivering quality customer service and problem resolution.
Eager to learn and develop expertise in financial services operations and compliance areas such as Fraud and CDD, showing accountability and ownership of the customer experience.