Back
Generalist operations manager title and metro hiring create moderate applicant competition.
Claims operations is industry-specific, so cross-industry transferability is limited and highly sensitive.
Mandatory eight-year minimum and managerial responsibility will enforce strict initial screening.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Lead and develop a team of 12-15 members to meet client service delivery and performance metrics, focusing on operational accuracy and customer satisfaction.
Manage client relationships, service level agreements (CS SLA), and onboarding of new domains or clients, ensuring compliance and operational improvements.
Oversee performance management, escalation handling, cross-training, and coordination with support functions like Quality, HR, and Training & Development.
Minimum 8 years of overall full-time work experience; 8-10 years preferred.
Graduate degree with at least 45% aggregate marks, no gaps or failures throughout graduation.
Experience managing teams (people management) for more than 3 years preferred.
Willingness to work flexible shifts including India Nights or mornings, with global/offshore coordination.
Experienced in domain-specific claim operations or similar client service environments with substantial operational leadership.
Skilled at translating client requirements into actionable procedures and resource training.
Capable of managing multiple stakeholder relationships, including client teams and internal support functions, with a focus on continuous operational improvement.