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Common senior QA title, metro location, and generalist E2E skillset increase applicant competition.
Requires Contact Center SaaS and enterprise integration expertise, so industry background sensitivity is high.
Requires domain expertise and specialized exploratory testing, making technical filters moderately strict.
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Own comprehensive functional, system, integration, and end-to-end test design and execution for complex cloud-based contact center workflows.
Validate omnichannel customer journeys and backend integrations across APIs, microservices, databases, and third-party systems within a SaaS platform.
Drive advanced exploratory testing and risk-based analysis to uncover critical workflow integration defects and ensure data consistency and transaction integrity.
Strong expertise in Functional Testing, System Testing, Integration Testing, and End-to-End Testing.
Experience with contact center domain workflows or enterprise communication platforms on cloud-based distributed systems.
Hands-on skills in exploratory testing, backend validation with SQL/NoSQL, REST API testing, and debugging across logs and monitoring tools.
Work Experience Required: Not explicitly mentioned in the JD
Experienced in fast-paced Agile/Scrum delivery environments with frequent releases and CI/CD pipelines.
Demonstrates a critical-thinking, investigative testing mindset with ability to design complex test scenarios and challenge assumptions.
Comfortable collaborating across product, development, DevOps, and architecture teams to clarify requirements and drive product quality improvements.