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Remote, senior Product PM title with niche Voice AI specialization yields medium competition.
Role demands deep Voice AI, telephony, and contact-centre product experience, limiting industry transferability.
12+ years, Principal-level, and specialized Voice AI and telephony product expertise required.
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Own the long-term vision, strategy, roadmap, and platform architecture for HighLevel Voice AI across multiple product and engineering teams.
Manage the entire Voice AI product lifecycle, including agent creation, voice/model selections, call routing, analytics, billing, and optimization to support millions of real-world calls.
Define product principles, quality standards, evaluation frameworks, operational metrics, compliance, and commercial models to ensure reliable and scalable Voice AI service.
12+ years of product management experience with complex B2B SaaS, Voice AI, conversational AI, telephony, CRM, or workflow-automation products.
Proven senior individual contributor experience (e.g., Principal PM, Staff PM) responsible for a business-critical product or platform.
Technical fluency in multiple areas including speech-to-text, text-to-speech, streaming audio, telephony infrastructure, LLM orchestration, APIs, and production system reliability.
Experience building or operating production AI-agent systems that interact with customers and integrate into business workflows.
Demonstrated success defining strategy across multiple teams and delivering sustained commercial and customer outcomes for AI or voice-based enterprise products.
Strong systems thinker able to integrate telephony, AI models, CRM data, workflows, compliance, and billing into cohesive product platforms.
Experienced handling product trade-offs around latency, accuracy, reliability, compliance, cost, and customer experience in high-scale SaaS AI environments.