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Tier-1 employer, mid-level generalist CRM/process role in metro, broad skillset increases competition.
CRM process and BPM skills are transferable but GT-specific CRM and energy context require some domain familiarity.
Explicit 5+ years requirement plus CRM/process and BPM tool experience enforces strict shortlisting.
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Lead and deliver strategic customer projects aligned with the 2025 Customer Roadmap, ensuring high-quality and timely execution.
Design, analyze, and improve CRM business processes in Customer Service and Sales & Marketing, maintaining alignment with global CRM design and operational models.
Manage engagement with operational, functional, and technical teams to ensure successful CRM process implementation and support ongoing process integrity and issue resolution.
Bachelor's Degree or equivalent in a related area.
5+ years of experience with in-depth knowledge of customer processes and business/process analysis.
Experience in process management, re-engineering, business requirements development, and participation in large-scale process redesign initiatives.
Familiarity with project management and organizational change methodologies; ability to deliver in Waterfall or Agile environments.
Experienced in leading multi-disciplinary projects focused on CRM process design and transformation within complex, global organizations.
Strong capability in balancing optimized business requirements with technology/customization constraints to maintain CRM operational integrity.
Demonstrated ability to engage and influence stakeholders at all levels and manage quality assurance for process and design compliance.