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Strong Tier-1 brand, generalist production-support title, and metro location increase competition.
Cloud, monitoring, incident management and scripting skills transfer well across industries.
Explicit 8-13 years plus mandatory cloud, scripting, and monitoring skills make filters stringent.
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Diagnose and resolve production issues for generative AI applications, including performance, API, data, and infrastructure problems.
Monitor application health using dashboards and tools, proactively addressing anomalies to prevent user impact.
Manage incidents end-to-end, collaborate with engineering teams for root cause and fixes, automate support tasks, and provide on-call support.
Bachelor's degree in Computer Science, Engineering, or related field.
8-13 years of experience in application production support or related role.
Experience supporting cloud-based applications on AWS, Azure, or GCP.
Proficiency in at least one scripting language (Python, Bash) and familiarity with monitoring tools such as Datadog, Prometheus, or Grafana.
Experienced in managing production support for AI-driven or cloud applications with strong incident and change management skills.
Able to collaborate effectively with development and infrastructure teams to identify and resolve complex problems.
Familiar with generative AI models, MLOps, and containerization technologies to enhance support capabilities.