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Metro location, mid-level 5+ years, and broad generalist implementation requirements increase candidate competition.
Requires publisher/adtech implementation and technical leadership experience, limiting transferability across industries.
Explicit 5+ years managerial requirement plus mandatory technical team leadership and multi-region operations increases rigidity.
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Manage global operations of a technical Implementation Engineers team supporting publisher partners across APAC, EMEA, and the US.
Provide technical leadership and mentorship to grow team capabilities, enabling support for increasingly complex implementations.
Drive operational excellence by optimizing workflows, managing hiring, onboarding, performance, and partnering with regional leadership to set objectives and SLAs.
5+ years in leadership/management of a technical team such as Implementation Engineers or Professional Services.
Experience managing multi-regional technical operations and optimizing global support processes.
Experience in hiring, onboarding, performance management, and team development.
Location: Delhi/Gurgaon office (hybrid work schedule with minimum 3 days in-office).
Experienced manager with proven ability to build technical depth and increase team complexity in a global multi-regional support context.
Strategic operator adept at partnering with cross-functional and regional stakeholders to define workflows, KPIs, and service levels.
Background in technical operations management for digital advertising publishers preferred; familiarity with AI tech and global enterprise publishers is a plus but not mandatory.