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Metro location, broadly-appealing Customer Success lead role, and known SaaS employer increase competition.
Customer Success skills transfer across SaaS industries but nonprofit product knowledge increases domain specificity.
Explicit 8–10 years requirement plus SaaS customer success and team leadership makes screening relatively strict.
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Lead and develop a team that supports readiness and adoption programs focused on AI-powered Agents for Good products.
Manage customer onboarding and adoption journeys, ensuring customers are prepared, confident, and actively using AI capabilities.
Collaborate cross-functionally to deliver change management support, create scaled onboarding resources, and monitor customer engagement metrics to drive adoption and influence product enhancements.
8–10 years of experience in SaaS Customer Success, adoption, enablement, or leading small teams.
Experience working with cross-functional teams and senior stakeholders to drive product adoption and change management.
Active hands-on use of AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) in a professional environment.
Bachelor's degree or equivalent experience; location Hyderabad, India with hybrid/onsite as per business requirement, work hours 1PM to 10PM IST.
Experienced leader with a hands-on, player-coach style managing Customer Success and adoption teams for AI-powered products.
Skilled in structured onboarding and change management in fast-paced SaaS environments, managing multiple projects and stakeholders.
Customer-focused with knowledge of nonprofit or AI-powered software, preferably familiar with Blackbaud solutions like Raiser’s Edge NXT.