Back
Mid-level metro Data Analyst role with common BI/SQL skills and 3–5 year band, highly competitive.
BI and SQL skills are transferable, but call-centre QA and contact-center platform experience increases domain specificity.
Explicit 3–5 years and required Power BI, SQL and R/Python skills make shortlisting strict (high).
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Support Australian clients by delivering analytics to improve call centre operational performance and customer outcomes.
Create and maintain Power BI dashboards and reporting frameworks to provide visibility into call centre metrics.
Perform root-cause analysis and data storytelling to translate complex data into actionable insights for client stakeholders.
3–5 years of experience as a data analyst or in analytics, preferably in BPO, call centre, or customer experience.
Proficiency in Power BI and SQL; strong skills in R (preferred) or Python.
Graduate degree required.
Location: Thane, India (IND Thane - 11th Floor G-Corp Tech Park Ghodbunder Road).
Experience working with call centre quality assurance analytics and customer experience data.
Ability to collaborate effectively with data science teams and client consultants to meet client objectives.
Familiarity with Amazon Connect Customer Profiles or Genesys Cloud CX and open-source interactive tools like Shiny (preferred).