Back
Tier-1 brand and metro location increase competition, but niche Marketing Cloud requirement limits candidate pool.
Role requires specific Salesforce Marketing Cloud expertise and domain consulting skills, limiting cross-industry transferability.
Explicit 9+ years, mandatory Marketing Cloud experience, and required Salesforce certifications create strict filtering.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Serve as the single point of accountability for delivery of Signature Success Plan outcomes and overall customer experience for Marketing Cloud customers.
Act as trusted advisor and primary Marketing Cloud Subject Matter Expert to align business and technical priorities, drive adoption, handle incident management, and foster executive stakeholder relationships.
Leverage AI tools to monitor customer health, automate routine tasks, coordinate cross-functional teams, and ensure proactive issue resolution and value delivery.
Minimum 9+ years relevant industry experience with at least 2+ years hands-on experience working with Salesforce Marketing Cloud (Engagement, Account Engagement/Pardot, or Marketing Cloud Next).
Mandatory Salesforce product certifications related to Marketing Cloud (e.g., Marketing Cloud Engagement Administrator, Email Specialist, Account Engagement Specialist, or Engagement Consultant).
Strong consulting skills with ability to influence C-level stakeholders and communicate technical concepts in business terms.
Work Experience Required: Minimum 9+ years industry experience including 2+ years Salesforce Marketing Cloud experience.
Experienced in managing complex customer success lifecycles within the Salesforce Marketing Cloud ecosystem, balancing both business value and technical requirements.
Skilled in building executive-level relationships and trusted advisor status with customer IT and business leadership to enable innovation partnerships.
Proficient in leveraging AI-driven tools for customer engagement, proactive monitoring, and collaborative problem solving in a cross-functional environment.