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Tier-1 brand, Pune metro, and broad Business Analyst title create high competition for qualified specialists.
High; CMDB, ITSM, and ITAM domain expertise is industry-specific and not broadly transferable.
High due to explicit 12-year minimum and mandatory CMDB/ITSM domain expertise and certifications.
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Lead business analysis for ITSM and ITAM initiatives focused on CMDB integration, service mapping, and data quality improvements.
Engage with cross-functional stakeholders to define requirements, improve CMDB governance, and ensure accurate service and asset visibility.
Support process definition, workshop facilitation, testing activities, and change management related to ITSM, ITAM, and CMDB capabilities.
Minimum 12 years of industry experience as a Business Analyst/Senior Business Analyst in enterprise IT environments.
Strong experience with ITSM and ITAM processes including incident, change, problem, request, configuration, and asset management.
Proven experience working with CMDB integration, service mapping, data quality, and governance initiatives.
Bachelor’s degree in IT, Computer Science, Engineering, Business Administration, or related field.
Experienced in requirement elicitation, process modeling, workshop facilitation, and stakeholder management across IT operations.
Skilled in translating business needs into functional specifications, with experience in Agile, Waterfall, or hybrid delivery methodologies.
Familiarity with enterprise platforms like ServiceNow, configuration management concepts, and CMDB data governance frameworks.