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Tier-1 brand and metro location increase competition; seniority and niche operational leadership reduce density.
Requires banking/financial-services incident and resiliency experience, making skills less transferable across industries.
Explicit 15+ years, 10+ years leadership, regulated financial-services experience and specific technical mandates make filters strict.
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Lead and oversee a global 24x7 Technology Global Command Center ensuring resilience, stability, and availability of critical financial technology services.
Drive operational excellence including incident and problem management, reducing MTTR and repeat incidents, and enhancing service reliability through automation and AIOps.
Own transformation initiatives to modernize operations, reduce technology risk and TCO, and improve service outcomes across cloud and hybrid environments.
Bachelor’s degree in Computer Science, Engineering, Information Systems or related field; Master’s preferred.
15+ years in technology operations and service management with 10+ years in senior leadership roles managing global technology operations.
Experience in banking/financial services sectors, especially payments, custody, asset servicing, or systemically important financial institutions.
Proven leadership managing Major Incident and Problem Management in regulated environments with global command center operations.
Strategic leader with deep expertise in managing large-scale, mission-critical technology operations across global financial environments.
Experienced in driving operational transformation and modernization leveraging AIOps, automation, cloud operations, and observability platforms.
Strong executive presence with proven stakeholder management and crisis leadership skills in high-pressure, regulated settings.