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Remote role, common CSM title, and mid-level 4–6 year band drive high competition.
Requires enterprise SaaS and account management experience, making cross-industry transfers moderately sensitive.
Explicit 4–6 years plus mandatory SaaS and enterprise account experience implies medium shortlisting strictness.
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Manage and expand a portfolio of customer accounts to drive increased adoption and utilization of Prezent's solutions.
Collaborate cross-functionally with Sales, Product, Marketing, and Engineering to ensure high customer retention, identify upselling opportunities, and implement adoption programs.
Act as the primary liaison to gather customer feedback, address issues, and champion customer needs for continuous product and service improvement.
4 to 6 years of experience as a Customer Success Manager or in Customer Success, Consulting, Sales, Professional Services, or Account Management.
Experience working directly with large commercial/enterprise customers and senior stakeholders (directors to SVPs) in a SaaS environment.
Mandatory SaaS experience; familiarity with Salesforce and ServiceCloud preferred.
Work Experience Required: 4 to 6 years; Notice Period: Not explicitly mentioned in the JD.
Proven ability to build and maintain strong relationships with multiple stakeholders across organizational levels in enterprise accounts.
Strategic thinker skilled at account growth planning, risk mitigation, and identifying upsell opportunities within complex customer environments.
Comfortable working in fast-paced, dynamic environments, ideally with startup experience, and proficient at using SaaS tools like Salesforce, Gong, and Apollo.