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Mid-level Bangalore role with broad, generalist devops skills increases applicant competition.
Skills like observability, SQL, and incident management are readily transferable across industries.
Explicit 5–8 years plus mandatory observability and SQL skills create moderate filtering.
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Lead investigation and resolution of complex production issues and customer-reported incidents ensuring timely closure.
Manage user access and data operations including importation, updates, and migrations.
Perform root cause analysis and drive continuous improvement to reduce incidents and enhance product stability.
5–8 years of relevant experience in product support or sustenance engineering.
Proficient in writing and using SQL queries for troubleshooting and data validation.
Experience with observability and monitoring tools like Grafana is mandatory; knowledge of ESB or MSMQ is a plus.
Strong analytical and troubleshooting skills with ability to interpret application logs and system behavior.
Experienced in coordinating cross-functional teams including Development, QA, Infrastructure, and Customer Support to resolve issues.
Deep business domain knowledge enabling quick understanding of business processes and product functionality.
Operating style centered on ownership, strong follow-up, and effectively managing competing priorities in a customer-focused environment.