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High: Tier-1 brand, generalist cloud support title, metro hiring, and broad networking skill requirements.
Medium: core cloud and networking skills transfer easily, but CDN/edge product experience is somewhat specialized.
Medium: specific cloud and networking troubleshooting skills required but no explicit years or certifications mandated.
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Resolve technical issues for enterprise B2B customers by collaborating with customer technical teams and cross-functional internal teams.
Ensure clear communication and effective resolution of post-sales issues via phone, email, and in-person interactions.
Support notable network events through planning and execution, developing strategies for consistent and high-quality service delivery.
Experience delivering technical solutions and support to enterprise B2B customers or maintaining large-scale distributed systems in B2B/B2C environments.
Strong understanding of Internet technologies including HTTP, DNS, Streaming, and network protocols like TCP/IP and ICMP.
Excellent verbal and written communication skills to interact with technical and business audiences.
Work Experience Required: Not explicitly mentioned in the JD.
Operates effectively under time constraints resolving complex technical issues and managing priorities.
Focuses on customer needs by anticipating and identifying long-term solutions in a high-impact support environment.
Collaborates cross-functionally with technical and non-technical teams to ensure resolution and improve service quality.