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Niche Dynatrace/ServiceNow skills and seniority reduce candidate pool despite recognizable brand.
Core observability, Dynatrace, and ITOM skills transfer across industries, though banking context adds moderate bias.
Explicit 12+ years plus mandatory Dynatrace/ServiceNow, automation and cloud skills make filters highly strict.
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Lead design and implementation of ServiceNow ITOM Event Management including event correlation, alert deduplication, and incident automation.
Drive noise reduction and improve alert signal quality using AI-driven observability with Dynatrace and integrate observability tools to ServiceNow.
Track KPIs such as MTTR, alert reduction, incident quality improvements, and implement automation via APIs, CI/CD, and Terraform.
12+ years of experience in Observability, Monitoring, or ITOM.
Strong expertise in ServiceNow ITOM Event Management and Dynatrace.
Experience with full-stack observability and cloud environments (Azure/AWS/Hybrid).
Knowledge of ITIL processes and event lifecycle management.
Proven experience in designing and managing enterprise-scale monitoring transformations focused on noise reduction and alert quality improvement.
Strong background in automation and observability-as-code using scripting (Python, PowerShell) and tools like Terraform, CI/CD pipelines.
Experienced in leveraging AI and machine learning (including generative AI) for predictive monitoring, root cause analysis, and incident correlation.