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Metro-based, generalist training manager role with broad skills and visible title increases applicant competition.
Core L&D skills are transferable, but contact-center quality and multi-site operations focus raises domain specificity.
Explicit 8+ years requirement plus managerial responsibility and LMS/quality tooling makes shortlisting strict.
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Manage selection, training, development, and performance of training staff including coaching and counseling.
Oversee all facets of training programs including new hire and continuing education, resource planning, measuring training effectiveness, and trainer attrition management.
Supervise quality work groups across multiple programs/sites, handle audits, maintain performance metrics, and collaborate with business stakeholders to drive continuous improvement.
8+ years of work experience.
Graduate degree required.
Location: Bangalore, India (onsite requirement).
Proficiency with Microsoft Office Suite, Learning Management Systems, and Quality Monitoring Platforms required.
Experienced in managing multi-site operations and cross-functional stakeholder relationships.
Skilled in adult learning principles, training methodologies, and performance coaching.
Demonstrated ability to use data-driven quality governance and continuous improvement practices in training environments.