Success Architect - Sales Cloud

Manage a portfolio of Salesforce Sales Cloud customers by assessing implementations, delivering technical issue resolutions, guiding feature adoption, and conducting foundational architecture health checks.

Serve as the primary technical advisor to customers, providing reactive and proactive support, simplifying complex concepts for varied audiences, and escalating complex architectural issues as needed.

Execute established playbooks for support, guidance, and architecture while collaborating with internal and external teams to drive customer success and product improvement.

8+ years hands-on technical experience in roles such as Senior Support Engineer, Technical Consultant, or Senior Salesforce Admin.

Strong expertise in Salesforce products, platform capabilities, technical governance, and best practices, including Sales Cloud functional and configuration knowledge.

Experience with enterprise application integration, data management, security models, and troubleshooting Salesforce configurations and development components (APEX, Visualforce, LWC).

Certifications required: Salesforce Admin and Sales Cloud Consultant. Desired: Advanced Admin, Platform App Builder. Work Experience Required: 8+ years explicitly mentioned.

Technical generalist with strong foundation in Sales Cloud features and architecture, capable of providing high-quality customer-facing technical advice.

Able to communicate complex Salesforce technical concepts clearly to both business and technical stakeholders and manage stakeholder alignment.

Experienced in troubleshooting, architectural health checks, and leveraging playbooks to balance reactive support and proactive customer enablement.