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Strong Tier-1 brand plus entry-level metro role increases applicant density and competition.
Monitoring skills transfer broadly but Salesforce-specific admin/developer requirements raise domain bias.
Explicit months requirement plus required Salesforce admin/developer and monitoring skills increase filtering.
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Continuously monitor Salesforce platform health and proactively identify potential issues via dashboards, alerts, and telemetry signals.
Analyze and triage incidents by investigating alerts, logs, and system metrics; escalate root causes to engineering or operations teams.
Engage with affected customers proactively to communicate issues and provide resolution guidance while managing support cases and collaborating with cross-functional teams.
Bachelor's degree in Computer Science, IT, Engineering, or a related technical field, or equivalent practical experience.
6–24 months experience in technical support, IT operations, systems monitoring, or related roles.
Must be available to work flexible shifts including APAC/EMEA/AMER hours, weekends, and holidays as required.
Solid knowledge of cloud computing concepts, SaaS platforms, web technologies (HTTP/HTTPS, REST APIs), and familiarity with monitoring tools or concepts.
Hands-on experience with Salesforce Administration features including user management, profiles, roles, permission sets, flows, and basic Sales/Service Cloud configuration.
Working knowledge of Salesforce development basics like Apex triggers/classes, Lightning Web Components, SOQL/SOSL, and debugging Salesforce system logs.
Comfortable working in fast-paced, shift-based environments with cross-team collaboration involving Engineering, SRE, and Cloud Operations for issue resolution and process improvements.