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Tier-1 brand, metro location, mid-level generalist role and broad skills increase applicant competition.
Operational skills are transferable across industries but FMCG export and SAP specifics increase domain sensitivity.
Explicit 4–7 years requirement and required operations/order-to-delivery experience make screening stringent.
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Own end-to-end customer service operations for the Partnerships business, covering order processing to dispatch and invoicing.
Coordinate across multiple internal teams and external partners to ensure demand visibility, supply coordination, and timely issue resolution.
Drive performance management and continuous improvement via KPIs, digital tool adoption, and stakeholder alignment.
4-7 years experience in Customer Service, Supply Chain Operations, Logistics, Demand or Supply Planning, or related function.
Graduate degree in any discipline; preference for Engineering, Business, Operations or Supply Chain Management.
Hands-on experience in order management, customer communication, fulfillment tracking, and service issue resolution.
Working knowledge of SAP, Excel, Power BI or similar reporting tools preferred.
Experienced in managing multi-customer, export or complex FMCG supply chains with external service partners.
Capable of cross-functional coordination to balance service, cost, and inventory priorities in dynamic environments.
Skilled in data-driven decision making, continuous process improvement, and digital tool-driven operational discipline.