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Bangalore metro, broad ServiceNow/platform skillset and strong global employer yield moderate candidate competition.
ServiceNow-centric enterprise service management expertise is niche and less transferable across unrelated industries.
Explicit 10–15 years requirement plus ServiceNow expertise and enterprise program leadership makes shortlisting highly strict.
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Lead design, delivery, and continuous evolution of enterprise service management solutions across critical platforms like ServiceNow and OpsRamp.
Own one or more product domains (e.g., ITSM, ITOM, CMDB, IRM, HR Service Delivery, Customer Service Management) including roadmap, delivery oversight, and operational performance.
Direct Agile product teams and managed service partners, ensuring delivery of platform enhancements, integrations, and transformation initiatives aligned with enterprise architecture.
Bachelor's degree in Computer Science, IT, Engineering, or related field.
10 to 15 years experience in Enterprise Service Management, ServiceNow platform engineering, or related technology domains in large, complex organizations.
Strong expertise in ServiceNow platform (configuration, development, administration, governance) and ITSM/ITOM processes.
Work Experience Required: 10 to 15 years; Location Requirement: Bangalore, India.
Proven experience leading large-scale technology projects and programs involving ServiceNow and integrations within large enterprises.
Skilled in managing Agile DevOps teams and vendor/managed service partners delivering enterprise-grade service management solutions.
Strong stakeholder management and ability to influence senior leadership for strategic technology planning and continuous improvement.