Back
Mid-level support role with broad toolset requirements and known enterprise brand increases candidate competition.
Role requires specific Supply Chain product knowledge and techno-functional support skills, but core cloud skills remain transferable.
Explicit 5-7 years requirement plus techno-functional, SQL, Azure, Kubernetes, and shift flexibility creates strict filters.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
End-to-end ownership of customer support engagements to ensure high customer satisfaction and improved NPS scores.
Resolve complex technical issues related to Warehouse Management System (WMS) products in Cloud/SaaS environments within defined SLAs.
Collaborate globally with technical and functional teams to manage customer environments, perform root cause analysis, and drive architecture simplification and process automation.
5 to 7 years of experience in support engineering roles, preferably with technical and functional expertise.
Bachelor's degree in STEM or related field.
Proficiency in SQL/Oracle DB complex queries, and experience with tools such as AppDynamics, Splunk, and ServiceNow.
Willingness and ability to work in rotational shifts (6 am - 3 pm, 2 pm - 11 pm, 10 pm - 7 am).
Experienced in techno-functional roles combining technical knowledge and business solution understanding in supply chain or similar domains.
Comfortable operating in a global, cross-functional team environment with agile collaboration and communication tools.
Demonstrates ability to manage critical issues under urgency with a focus on customer satisfaction and continuous process improvements.