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Well-known regional tech brand and Bangalore location increase competition, niche Workday requirement limits the candidate pool.
Specialized Workday HRIS leadership skills are moderately transferable across industries but remain domain-specific.
Explicit 10+ years and 3+ years Workday leadership requirements create stringent shortlisting filters.
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Lead and develop a team of HRIS support specialists to ensure reliable issue resolution and high-quality user experience for People Systems platforms.
Manage day-to-day support operations, track and improve key support metrics (e.g., SLA attainment, backlog health, resolution time, ticket quality, user satisfaction).
Drive support transformation initiatives including shift-left strategies, process standardization, automation, vendor management, and support budget planning.
10+ years in enterprise application support with 3+ years leading Workday HRIS support teams in regional or global settings.
Hands-on experience with Workday HRIS support models including incident management, release/change coordination, and production support.
Experience managing application support metrics and using data for operational improvements.
Role is onsite in Bangalore; experience with budget and vendor management; engagement with AI tools for productivity improvements.
Experienced leader with deep knowledge of Workday HRIS support in business-critical, global enterprise environments.
Proven ability to transform support operations by implementing metrics-driven improvements, automation, and process standardization.
Skilled at collaborating with stakeholders across People Operations, technology teams, and vendors to deliver sustainable operational enhancements.