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Tier-1 brand and metro location increase applicants, but ServiceNow specialization narrows candidate pool.
Strong ServiceNow platform and workflow expertise required, limiting cross-industry transferability.
Explicit 10+ years plus mandatory ServiceNow workflow expertise and certifications increase filter rigidity.
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Lead and develop a team of specialized consultants in ServiceNow platform and workflows, focusing on customer adoption, satisfaction, and business value realization.
Own strategic and technical leadership for customer engagements, delivery escalations, and solution governance, contributing to 20% billable utilization.
Support business development and shape service offerings, ensuring alignment with organizational goals and driving team readiness and innovation.
10+ years in consulting or professional services with enterprise-wide business transformation focus.
Proven leadership experience managing teams or large-scale customer engagements in professional services.
Technical expertise in ServiceNow platform and multiple workflows (Tech/Core Business/SecOps/IRM) including Now Assist; ServiceNow certifications (CTA/CMA highly desired).
Work Experience Required: 10+ years in consulting/professional services; Notice period: Not explicitly mentioned in the JD.
Experienced leader capable of managing diverse technical teams with strong mentoring skills and ability to drive team productivity and growth.
Strategic operator skilled at aligning ServiceNow solutions with customer business goals and managing executive-level stakeholder relationships.
Consulting expert with deep ServiceNow technical delivery experience across multiple workflows and a focus on measurable business transformation outcomes.