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Mid-level and metro location but niche iScala specialization limits candidate pool.
Strong iScala ERP and invoicing/compliance specialization reduces cross-industry transferability.
Explicit 6-8 years plus mandatory iScala, SQL/SSRS/SSIS and Epicor tool experience increases strictness.
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Provide day-to-day functional support for iScala ERP users, resolving application issues, service requests, and support tickets to maintain stable operations.
Collaborate with business and technical teams to analyze issues, perform root cause analysis, and coordinate fixes or workarounds, including support for Build, SIT, UAT, and end-user training activities.
Develop and maintain reports, interfaces, and workflow integrations using Epicor and database technologies; contribute to upgrades, testing, and continuous process improvements.
6-8 years of experience in iScala ERP support, techno-functional analysis, or similar ERP application support role.
Strong hands-on knowledge of iScala ERP, functional configuration, troubleshooting, and deployment.
Proficient in MS SQL Server 2019, SQL programming, SSRS report development, and SSIS development.
Ability to communicate effectively in English; familiarity with Epicor Service Connect or similar integration tools strongly valued.
Experienced in handling end-to-end issue resolution with urgency and accuracy to support business continuity in fast-paced environments.
Skilled in structured problem-solving and root cause analysis to prevent repeat ERP issues and improve system performance.
Collaborative with cross-functional teams and capable of supporting compliance, localization, electronic invoicing, and hyper care support activities.