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Mid-level generalist cloud/infra role in Hyderabad with broad skillset and US-facing visibility increases candidate competition.
Core cloud and infrastructure skills are transferable, but Microsoft/Azure focus and US-support experience increase domain specificity.
Explicit 4+ years, required Azure/Windows/identity expertise and SOC/ITIL expectations make shortlisting relatively strict.
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Own day-to-day operational response and monitoring for infrastructure, cloud, identity, endpoint, and cybersecurity alerts within the India-based team supporting U.S. stakeholders.
Manage escalations and incident responses following structured runbooks, ensuring clear communication and handoffs with New York-based leadership and technical teams.
Identify recurring operational issues and recommend improvements to monitoring, processes, and automation to enhance visibility and response accuracy.
4+ years experience in infrastructure, cloud, security, or related technology operations roles.
Hands-on experience with infrastructure and cloud monitoring, ticketing systems, alert response, escalation workflows, and incident management.
Ability to work overlapping U.S. Eastern Time hours until at least 12:00 PM to collaborate with New York-based teams.
Experience with Windows Server, Active Directory, Microsoft 365, Azure, endpoint management, network fundamentals, and cybersecurity monitoring concepts.
Experienced in operating within structured runbook and escalation environments supporting U.S. or global enterprise technology teams, preferably offshore in India.
Demonstrates strong individual ownership with ability to manage multiple priorities, urgent escalations, and clear communication across time zones.
Background in professional services, consulting, or financial services environments with familiarity of ITIL, SOC, NOC, or similar service operation disciplines.