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Tier-1 brand and metro location increase competition, but seniority narrows candidate pool.
Role demands large-scale backend/platform leadership, moderately transferable across industries.
Explicit 15+ years and 50+ engineering management requirement creates high shortlisting strictness.
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Lead and scale a large engineering organization of 50+ engineers across multiple teams and vendors with end-to-end ownership of complex engineering initiatives in Customer Service Tech.
Own and drive technology strategy, platform evolution, and operational health focusing on scalable, secure, resilient internal Customer Service tools and API ecosystems serving millions daily.
Manage vendor relationships, set governance, and ensure consistent engineering standards across internal and external teams while collaborating closely with diverse business and technical stakeholders.
15+ years of software engineering experience with proven leadership of large engineering organizations.
Experience managing 50+ engineers including multiple Engineering Managers and/or technical leads.
Strong understanding and practical experience with Agile software development and engineering delivery practices.
Work Experience Required: 15+ years experience in software engineering leadership roles.
Experienced senior leader skilled in managing distributed, cross-geography engineering teams and vendor partnerships in a complex, customer-focused tech environment.
Technically savvy leader with strategic mindset, capable of balancing delivery speed with long-term architectural evolution and operational excellence.
Proven ability to collaborate across multiple business units and technical domains, translating business priorities into successful engineering execution.