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Remote role, generalist QA title, and mid-level (1–3 years) experience increase applicant competition.
Requires regulated financial-services or B2B SaaS QA and client-facing compliance familiarity, making background fit highly sensitive.
Explicit 1–3 year requirement and client-facing compliance needs create moderate shortlisting strictness.
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Audit and evaluate AI agent conversations for quality and compliance, identifying issues in transcripts or performance data.
Document and communicate findings clearly to engineering via actionable tickets with evidence and reproduction steps.
Participate in client-facing audit calls to align on quality assessments and support the client relationship through insights and trend reporting.
1 to 3 years experience in QA, operations, quality analysis, delivery support, or similar client-facing roles, preferably in B2B SaaS, BPO, or financial services.
Strong comfort with analyzing data and transcripts to form independent assessments backed by evidence.
Clear written and spoken English capable of producing detailed and scrutinizable documentation.
Ability to work overlapping US business hours (ET/CT) from India, typically late afternoon to evening IST schedule.
Experienced in regulated financial-services domains such as debt collections or lending, with familiarity in compliance workflows like FDCPA.
Proficient with QA tools, call quality scoring, observability or audit dashboards, and issue trackers like Linear or Jira with well-written engineering tickets.
Comfortable operating in small teams owning quality for enterprise clients, able to precisely and reliably close quality loops and reconcile findings with clients.