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Metro location, general BA/QA leadership role with broad skills and ServiceNow exposure increases competition.
Strong insurance domain knowledge and ServiceNow delivery expectations require sector-specific background, reducing transferability.
Explicit ~15-year requirement plus insurance domain and QA leadership expectations makes shortlisting highly selective.
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Own end-to-end business requirement quality, test governance, and release readiness for Smart Apps / Insurance initiatives.
Lead BA and QA activities including user story definition, test planning, execution, defect governance, and UAT coordination across Smart Apps releases.
Collaborate with stakeholders to ensure high-quality, low-risk delivery and provide quality metrics and risk updates to leadership.
Around 15 years of experience in BA/QA, delivery quality, testing, or business process roles.
Strong understanding of insurance business processes including policy servicing, claims, and case management.
Experience leading both Business Analysis (requirements, user stories, acceptance criteria) and Quality Assurance (test strategy, automation, release sign-off).
Experience with Agile/Scrum delivery models and strong stakeholder management skills.
Senior professional capable of integrating business analysis and QA leadership for insurance domain digital transformation initiatives.
Experienced in managing delivery quality, risks, and release readiness in complex, multi-stakeholder environments.
Familiarity with ServiceNow platform and insurance workflows is a strong plus but not mandatory.