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Tier-1 brand, mid-level generalist product owner with broad CRM skills increases applicant competition.
Strong banking CRM and compliance requirements reduce transferability across industries.
Requires explicit CRM, Power Platform, banking domain and compliance experience, making filters stringent.
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Own operational stability, support, and user enablement for CRM platforms (Salesforce and Microsoft Dynamics 365).
Manage support activities including issue resolution, requirements gathering, testing coordination, and release validation for CRM applications.
Monitor and report key operational metrics, drive process improvements, and support adoption of new CRM capabilities leveraging AI-enabled tools.
Minimum 2+ years of experience supporting enterprise CRM applications such as Salesforce and/or Microsoft Dynamics 365.
Bachelor's degree or equivalent practical experience required.
Experience with Microsoft Power Platform (Power Apps), incident/problem/change management, and testing activities (UAT, smoke, regression).
Work Experience Required: Minimum 2+ years relevant experience as above.
Experienced in managing CRM support functions independently with strong understanding of business and technology integration.
Skilled in leveraging AI platforms responsibly for operational efficiency and enhanced decision-making.
Capable of collaborating in a global, hybrid work environment with shifting shifts and stakeholder management across time zones.