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Tier-1 brand plus mid-level, metro, generalist SCM after-sales role increases candidate competition.
Domain-specific SCM and tool expertise moderately restrict transferability across industries.
Multiple mandatory SCM tools, certifications, and domain skills increase filtering but no explicit years requirement.
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Manage and resolve post-sales customer inquiries and issues to ensure prompt and professional solutions.
Coordinate cross-functional teams to address complex after-sales problems and maintain customer satisfaction.
Develop and implement strategies to enhance after-sales support, boosting customer retention and loyalty.
Bachelor's degree in Business Administration, Industrial Engineering, Logistics, Supply Chain Management, or Master's in Operations Management.
Certifications such as APICS CPIM, CPSM, CSCP, Salesforce Certified Business Analyst, or Supply Chain Design Certification preferred.
Proficiency in SCM tools including BlueYonder Demand Planning, Kinaxis, O9 Demand Planning, CRM, Inventory and Warehouse Management.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in managing after-sales customer service within supply chain or planning domains, utilizing advanced SCM tools.
Capable of coordinating with internal teams to deliver efficient, customer-focused solutions addressing complex supply chain challenges.
Familiar with certified supply chain management practices and able to drive improvements in after-sales service processes.