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Tier-1 brand, metro location, generalist HR ops role with broad skills drives high competition.
HR operations systems and processes are broadly transferable across industries, so low sensitivity.
No explicit years but requires HR systems and global program experience, indicating medium strictness.
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Manage the ServiceNow ticket queue for the APJ region, handling employee lifecycle transactions such as onboarding, offboarding, role changes, and benefits administration.
Identify and implement process improvements to reduce ticket volume and enhance HR operations efficiency, including documentation through knowledge articles and playbooks.
Act as a key liaison with cross-functional teams to execute HR programs and policies at scale, manage employee inquiries for resolution, and handle the bi-weekly New Hire Welcome call.
Must be based in India or Singapore.
Experience supporting day-to-day operations of various global HR programs and initiatives.
Proficiency in Workday and ServiceNow systems preferred.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in managing HR operational processes with a focus on scalable and extensible solutions aligned to business needs.
Detail-oriented and accountable with problem-solving skills to maintain consistent approaches and high employee satisfaction.
Capable of influencing teams and partnering cross-functionally to implement programs and improve processes within a global, distributed work environment.