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Tier-1 bank, generalist senior support role in metro with broad required skills increases competition.
Front-office banking and trade lifecycle expertise makes cross-industry transferability low.
Regulated banking environment plus multiple mandatory technical and domain skills yields strict shortlisting.
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Provide advanced technical support to resolve complex issues for banking technology infrastructure, enhancing service quality for specific clients.
Execute preventative maintenance and use monitoring tools to ensure hardware, software, and network optimal performance and stability.
Lead proactive risk identification, automation of support tasks, and collaborate cross-functionally to improve operational effectiveness and service continuity.
Experience: Application support in a banking/financial domain, preferably Markets & Investment Banking front office, including usage of ITIL processes.
Technical skills: Proficiency in SQL, Unix, Windows, batch monitoring tools like Autosys, and ITIL configuration management tools such as ServiceNow.
Location: Role based in Pune.
Not explicitly mentioned: specific degree requirements and notice period.
Experienced in business-facing front office application support with strong troubleshooting and problem-resolution skills in complex banking environments.
Knowledgeable in ITIL best practices and methodologies and capable of advising on risk, controls, and governance.
Familiarity with observability strategy, scripting languages (Python, Shell, Java), databases (Oracle, MSSQL, MongoDB), and DevOps toolchains (GIT, CI/CD, JIRA).