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Mid-level experience, metro location, and a popular pre-sales title drive high candidate competition.
Role requires deep contact-center pricing, metrics, and bid experience, limiting cross-industry transferability.
Requires explicit 4–5 years, a Master's degree, and contact-center pricing expertise, producing strict shortlisting.
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Manage the end-to-end bid lifecycle for domestic and international Contact Center outsourcing proposals including RFP intake, planning, content development, review, and submission.
Develop and maintain commercial pricing models (FTE-based, per-hour, outcome-based) and collaborate with Finance to ensure pricing accuracy and competitiveness.
Coordinate cross-functional teams and lead bid governance processes to deliver compliant, client-focused proposals and support commercial negotiations.
Master's degree required.
4-5 years experience in Bid Management, Pre-Sales, or Proposal Management within BPO, Contact Center, or ITeS environments.
Proven experience managing both domestic and international bids independently and preparing commercial pricing models.
Proficiency in Microsoft Excel, PowerPoint, and Word; experience with proposal management tools (e.g., Salesforce, RFPIO, Loopio) is advantageous; work mode: Work From Office in Kolkata.
Experienced in handling complex Contact Center bids with strong understanding of related metrics (AHT, SLA, CSAT, etc.) and commercial implications.
Comfortable coordinating multi-disciplinary stakeholder teams without direct authority and delivering under tight deadlines.
Demonstrates strong analytical, commercial acumen and client-centric proposal development skills aligned to both Indian and international market requirements.