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Tier-1 brand, metro Bengaluru, mid-level generalist Salesforce BA role attracts strong candidate density.
Salesforce Service Cloud and technical-support process expertise moderately limits cross-industry transferability.
Mandatory 4+ years and 3+ years Salesforce platform experience create stringent shortlisting filters.
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Support Global Technical Services by managing Salesforce Service Cloud platform enhancements, change requests, and permissions.
Translate technical support business needs into clear user stories and specifications; collaborate with engineering and program management for solution delivery.
Own testing lifecycle including User Acceptance Testing, system administration, user enablement, and manage third-party integrations to ensure platform performance.
4+ years professional experience as a Business Analyst, Systems Analyst, or equivalent role.
3+ years hands-on experience with Salesforce platforms including Service Cloud, Experience Cloud, Sales Cloud, and Agentforce.
Experience with drafting requirements, user stories, functional specs, and business documentation related to technical support operations.
Work Experience Required: 4+ years; Notice period: Not explicitly mentioned in the JD.
Strong domain knowledge of Technical Services and Global Technical Support business processes with ability to translate into Salesforce solutions.
Experienced in agile environments, working closely with engineering teams and program managers to deliver scalable platform features.
Skilled in balancing multiple priorities, managing stakeholder communications, and driving user adoption through change management and training initiatives.