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Recognizable employer and generalist cloud-engineer title increase applicants, but CCaaS specialization limits the candidate pool.
High — deep contact-center (Amazon Connect) and telephony experience required, limiting cross-industry transferability.
High — role mandates specific AWS, Amazon Connect, serverless, and CI/CD expertise.
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Design, build, and support scalable AWS cloud-based Contact Center solutions, focusing on Amazon Connect including IVR/contact flow development and telephony integrations.
Develop and maintain APIs, microservices, and serverless solutions ensuring performance, scalability, and security standards.
Collaborate in Agile teams to deliver production-ready software each sprint, and contribute to cloud/contact center migration and modernization efforts.
Hands-on experience with Amazon Connect or similar CCaaS platforms (Genesys Cloud, NICE, Five9) including IVR/contact flows and routing logic.
Proficient with AWS services: IAM, Lambda, API Gateway, DynamoDB, S3, RDS.
Experience with DevOps and CI/CD tools such as Jenkins, AWS CodePipeline, CodeBuild, CodeDeploy, and version control (Git).
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in cloud-native architectures and contact center technologies integrating customer experience platforms.
Familiar with Agile/Scrum environments and delivering iterative production releases.
Comfortable adopting or championing AI-first development practices and modern automation tooling within engineering workflows.