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Specialized Amazon Connect skills reduce applicants, but Lead software title and metro hiring increase competition.
Strong contact-center and telephony specialization (Amazon Connect) creates high domain specificity across industries.
Mandatory AWS, Amazon Connect, CI/CD and platform expertise create strict technical filtering for candidates.
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Design, develop, and support scalable AWS cloud-based omni-channel contact center solutions primarily using Amazon Connect and related AWS services.
Implement and maintain contact center integrations, routing logic, APIs, microservices, and serverless architectures ensuring performance, scalability, and security.
Participate in Agile delivery cycles with ownership from design through production support, and drive adoption of AI-assisted development practices.
Hands-on experience with Amazon Connect or similar contact center platforms (Genesys Cloud, NICE, Five9).
Proficient with AWS services including IAM, Lambda, API Gateway, DynamoDB, S3, and RDS.
Experience in DevOps and CI/CD tools such as Jenkins, AWS CodePipeline, CodeBuild, and CodeDeploy.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in cloud-native architectures for contact centers with strong software engineering skills in Python and serverless computing.
Familiar with Agile frameworks (Scrum/Kanban) and iterative delivery using tools like Jira or Rally.
Demonstrates capability in integrating AI-driven development tools and contributing to long-term architectural integrity and engineering innovation.