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Niche senior Salesforce architect role with specialized platform skills reduces applicant density.
Highly Salesforce-platform specific skills and integrations make the role poorly transferable across industries.
Explicit 10+ years Salesforce, leadership requirement, and mandatory Apex/LWC/Service Cloud stack make shortlisting highly selective.
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Lead design, development, deployment, and support of Salesforce Service Cloud and Experience Cloud solutions for customer support and experience operations.
Develop and implement customer-facing portals, knowledge bases, case management workflows, and AI-enabled customer support solutions using Salesforce technologies (Apex, LWC, Flow, SOQL).
Drive technical delivery from requirements gathering through production support, including integrations with enterprise apps and adoption of DevOps best practices.
10+ years of Salesforce experience in enterprise-scale environments with complex business processes and integrations.
3+ years of experience leading technical delivery teams or as a Salesforce Technical Lead.
Strong proficiency in Apex, Lightning Web Components, Flow, SOQL, Salesforce APIs, and Salesforce Service and Experience Cloud specialization.
Bachelor's degree or equivalent practical experience.
Experienced in managing complex Salesforce deployments with deep technical leadership and hands-on implementation capabilities.
Comfortable reverse-engineering existing applications and business processes to deliver scalable, secure, and maintainable solutions independently.
Focused on AI-enabled customer support solutions and modern software engineering practices including CI/CD, DevOps, and agile methodologies.