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Senior, niche Salesforce principal role reduces applicant density despite metro location.
Specialized enterprise Salesforce platform skills strongly limit cross-industry transferability.
Explicit 10+ years Salesforce experience, leadership and mandatory tech stack create high filtering rigor.
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Lead design, development, deployment, and support of Salesforce Service Cloud and Experience Cloud applications powering Customer Success and Support operations.
Develop and implement customer-facing solutions including portals, knowledge bases, case management workflows, with AI-enabled customer support features.
Drive technical delivery including integrations, troubleshooting complex issues, mentoring developers, and ensuring platform scalability and engineering best practices.
10+ years of Salesforce experience with enterprise-scale environments and complex integrations.
3+ years in a technical leadership role or Salesforce Technical Lead capacity.
Strong hands-on skills in Apex, Lightning Web Components, Flow, SOQL, Salesforce APIs, Service Cloud, and Experience Cloud.
Bachelor's degree in related field or equivalent; Work Experience Required: 10+ years Salesforce experience.
Experienced in designing and supporting Salesforce solutions with emphasis on AI-powered customer support and integrations with enterprise applications.
Technical leader comfortable balancing hands-on development with influencing design, driving best practices, and mentoring teams.
Operates effectively in Agile environments, collaborating cross-functionally with Product, Support, Engineering, and Architecture teams.