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French fluency and ServiceNow domain narrow applicants despite mid-level product owner demand in metro, so medium competition.
ITSM/ServiceNow domain expertise and French language requirement limit cross-industry transferability.
Mandatory French fluency, 6+ years, ServiceNow/ITSM knowledge and SQL create highly selective screening.
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Research and analyze business functions and system requirements to design process workflows and technical documentation for ITSM products, primarily using Agile methodologies.
Create and manage user stories with acceptance criteria; facilitate Agile ceremonies and support multi-disciplinary teams including developers and product managers.
Coordinate ART (Agile Release Train) activities ensuring synchronization, manage dependencies, risks, and escalate blockers while collaborating with stakeholders and architects to deliver business value.
Fluency in French is mandatory for communication.
6+ years experience as a French-speaking Business Analyst with demonstrated functional knowledge and expertise in the domain.
Knowledge of SQL and Change & Release Management processes.
Work Experience Required: 6+ years as specified in the profile section.
Experienced in Agile practices including facilitation of ceremonies and backlog management within Scrum and ART contexts.
Strong analytical and problem-solving skills with the ability to write specifications, validate developments, and collaborate effectively with technical and business stakeholders.
Able to work autonomously with high self-drive and capable of promoting Agile within cross-functional teams and Tribes.