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Metro location, well-known banking brand, and broad generalist infra requirements create high competition.
Role mandates banking/regulatory experience and deep infra/SRE domain expertise, limiting cross-industry transferability.
Explicit 12–15 years, mandatory banking/regulatory experience, and technical certifications raise shortlisting strictness.
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Own end-to-end command and technical leadership for major incidents impacting enterprise applications, infrastructure, cloud, databases, and network services.
Lead coordination among cross-functional technical teams to drive rapid incident assessment, escalation, recovery, and root cause analysis ensuring minimal business impact.
Partner with SRE and engineering teams to improve service reliability, monitor operational health metrics, and drive continuous improvements in incident response and system resilience.
Bachelor’s degree in Computer Science, IT, Engineering or related field.
12+ years of experience in Technology Operations, Incident Management, SRE, or Infrastructure support, including leading critical production incidents in large-scale banking enterprise environments.
Mandatory experience in Banking, Insurance, or regulated Financial Services environments.
Strong experience with ITIL-aligned Incident, Problem, and Change Management frameworks.
Experienced in managing severity 1 / critical incidents with demonstrated ability to engage and influence diverse technical teams and senior stakeholders under pressure.
Proficient with enterprise infrastructure and cloud platforms along with hands-on familiarity with monitoring/observability tools and incident management systems.
Skilled at driving operational resilience initiatives, continuous service reliability improvement programs, and enforcing compliance with IT governance and risk frameworks.