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Tier-1 employer, generalist SCM role with broad toolset increases applicant density.
Role requires supply-chain domain skills and specific planning/after-sales tooling, limiting cross-industry transferability.
Multiple specialized SCM tools and certifications listed but no explicit years requirement.
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Manage and resolve post-sales customer inquiries and issues ensuring timely and professional solutions.
Coordinate with internal teams to handle complex after-sales problems and improve customer satisfaction.
Develop and implement strategies to enhance after-sales support, aiming to increase customer retention and loyalty.
Bachelor's degree in Business Administration, Industrial Engineering, Logistics, or Supply Chain Management.
Proficiency in SCM tools such as BlueYonder Demand Planning, Kinaxis, O9 Demand Planning, Inventory and Warehouse Management.
Work Experience Required: Not explicitly mentioned in the JD.
Fluency in English at Intermediate (B1) level and ability to work in night shift within office location (India).
Experienced in supply chain management with strong skills in demand planning and customer relationship management.
Capable of working in a structured, process-driven environment focusing on after-sales service and customer issue resolution.
Comfortable working night shifts and collaborating cross-functionally across teams to deliver measurable outcomes in after-sales support.