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Strong Tier-1 employer plus a mid-level, generalist IT support manager role increases candidate competition.
Core IT support and service management skills transfer easily across industries.
Explicit minimum 5+ years and engineering degree requirement enforce stricter screening.
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Oversee and ensure delivery of IT support services and maintain service level standards at site(s), providing direct technical support for complex issues.
Manage, coordinate, and lead the site support team and augmented staff, handling escalations, performance, and vendor interactions.
Monitor service metrics, ensure compliance with IT/security policies, manage IT asset inventory, and support related project tasks and site data room management.
Minimum 5 years' experience in IT site and support services.
Engineering degree in Computer Science or Information Technology is required.
Experience managing teams is an advantage but not mandatory.
Experience with ServiceNow, Network, Data room or Audio-Visual support is advantageous but not mandatory.
Demonstrated capability to lead and manage IT support operations in a matrixed and dynamic organizational environment.
Strong technical expertise combined with customer-focused service orientation and ability to resolve complex IT issues.
Experience working with global/regional IT teams and external vendors to align site IT services with organizational goals.