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Mid-level, generalist operations role in Bangalore with 3+ years; high applicant density and competition.
Moderately sensitive: core operations skills transfer to logistics but Tamil fluency and real-time travel ops increase specificity.
Moderate filters: explicit 3+ years, Tamil fluency requirement, and rotational shift flexibility.
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Oversee live bus operations ensuring smooth, on-time service through communication with drivers and hosts.
Manage and resolve operational issues via Salesforce tickets and coordinate with multiple teams including Operations, Customer Support, and Global teams.
Handle crisis situations promptly to minimize disruptions and escalate deviations or incidents to stakeholders.
Bachelor's degree required.
3+ years' experience in customer service, intercity travel operations, or related field.
Fluency in Tamil and English mandatory; proficiency in additional South Indian languages and Hindi is a plus.
Flexible to work 24/7 rotational shifts including weekends.
Experienced in real-time, high-pressure operational environments, especially in intercity travel or logistics.
Skilled in multitasking and crisis management with an ability to coordinate across multiple internal teams using tools like Salesforce and MS Teams.
Comfortable working in a dynamic startup setting with a tech-driven approach to operations.