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Tier-1 employer, metro location, mid-level generalist IT support manager title, and broad skill requirements drive high competition.
Core IT support and vendor management skills are broadly transferable across industries, so background sensitivity is low.
Explicit 5+ years requirement plus domain experience and regulated pharmaceutical environment increase selection rigidity.
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Oversee IT Site Support services including managing service levels, resolving complex technical issues, and delivering hands-on end user support.
Lead and coordinate the Site Support team and augmented staff, handling escalations, managing ticket queues, and ensuring adherence to data room security and company policies.
Collaborate with internal teams and external vendors to support site-related digital capabilities and drive process improvements for enhanced service delivery.
Minimum 5+ years experience in IT site & support services.
Engineering graduate with a degree in Computer Science or Information Technology.
Experience managing teams is advantageous but not explicitly mandatory.
Experience or familiarity with ServiceNow, Network, Data room, and/or Audio-Visual support is an advantage but not mandatory.
Experienced in managing IT support operations within a matrixed, dynamic, and multi-site environment.
Technically proficient with strong customer service orientation and ability to lead cross-functional collaboration including vendors.
Able to handle operational responsibility for service performance, escalation management, inventory control and compliance with security policies.