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Mid-level metro support role raises competition, but Japanese fluency requirement reduces candidate pool.
Product-specific Guidewire expertise and Japanese customer-facing requirement significantly limit cross-industry transferability.
Explicit years, mandatory Java/Spring/cloud/SQL skills and Japanese fluency create strict screening filters.
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Provide technical support and troubleshooting for customers using Guidewire products, ensuring incident resolution within SLAs.
Communicate technical information and status updates effectively to customers, including Japanese clients, managing expectations.
Create knowledge articles and execute operational tasks for cloud environment provisioning, configuration, and restoration.
Bachelor’s Degree in Computer Science or related field.
2+ years of experience working directly with customers or internal partners, preferably in B2B software support.
Technical skills including Java, Spring Boot, microservices, RESTful APIs, SOAP Web Services, SQL, and familiarity with cloud applications and infrastructure.
Fluency in English and Japanese (reading, writing, and speaking); JLPT N1/N2 is a plus; client-facing experience with Japanese customers preferred.
Experienced in incident management and customer-facing technical roles within global or B2B software environments.
Skilled in analyzing diagnostic data and integrating enterprise systems using modern software architectures.
Able to work in a follow-the-sun 24x7 support model with strong communication skills tailored to diverse audiences, including Japanese clients.