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Metro location, recognized employer, and generic senior software title balanced by niche Amazon Connect requirement.
Role requires contact-center platform expertise plus AWS, making industry-specific experience moderately important.
Specific mandatory cloud, telephony, and CI/CD skills create moderate filtering of candidates.
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Design, develop, and support scalable cloud-based contact center solutions using AWS services and platforms like Amazon Connect.
Lead integration and modernization efforts across contact center and enterprise systems including building APIs, microservices, and serverless architectures.
Collaborate in Agile teams to deliver production-ready software each sprint, ensuring performance, security, and quality standards are met.
Hands-on experience with Amazon Connect or similar contact center platforms (Genesys Cloud, NICE, Five9).
Proficient in AWS cloud services including IAM, Lambda, API Gateway, DynamoDB, S3, and RDS.
Experience with DevOps tools such as Jenkins, AWS CodePipeline, and version control systems (Git).
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in cloud-native, event-driven architectures and automation in contact center environments.
Demonstrates ownership end-to-end from design through production support aligned to Agile delivery practices.
Familiar with AI-assisted development tools and interested in adopting AI-first engineering practices.