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Tier-1 brand, mid-level role, metro location, and generalist consulting requirements increase candidate density.
Customer transformation skills are transferable, but Medallia platform requirement raises domain specificity.
Explicit 4+ years and mandatory Medallia certification plus global delivery experience create strict filters.
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Manage end-to-end delivery for customer experience and digital solution projects.
Coordinate and collaborate effectively with global clients across offshore and onshore models.
Engage with and challenge senior stakeholders beyond own area of expertise, ensuring successful project outcomes.
4+ years of experience in consulting or offshore-onshore coordinated work.
Certified or experienced in Medallia solution, including development and implementation.
Experience managing projects involving digital solutions and customer experience programs.
Work Experience Required: 4+ years.
Demonstrated ability to manage global client engagements involving offshore and onshore coordination.
Experience handling senior stakeholder relationships and navigating cross-functional responsibilities.
Proven track record in delivering customer transformation projects leveraging Medallia or similar solutions.