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Medium — common Salesforce CRM BA role in metro Noida with moderate brand and early-mid experience.
Medium — Salesforce CRM skills are transferable but may require finance domain knowledge.
Medium — explicit 2+ years Salesforce production support and Jira experience required, but no certifications mandated.
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Manage and resolve Salesforce CRM production support tickets and incidents with SLAs, focusing on troubleshooting and root cause analysis (80% of role).
Partner with business users and technical teams to coordinate fixes, communicate issue status, and ensure system stability.
Perform business analysis, write Jira stories and test cases, and support testing including UAT for enhancements and defect fixes (20% of role).
Minimum 2 years of experience in Salesforce/CRM application support and systems analysis.
Proficiency in incident management, defect tracking using Jira, and root cause analysis of application issues.
Experience in writing test cases, test scripts, user stories, and functional specifications.
Ability to work onsite minimum 3 days per week; work timings 2:00 PM to 10:30 PM IST.
Experienced in high-volume production support environments focused on Salesforce CRM applications.
Comfortable working in a collaborative, cross-functional team engaging business and technical stakeholders directly.
Operates well under defined SLAs with strong communication skills to manage issue resolution and production releases.